What is Ptoneclk.exe, Uses, Safe or Virus & How to Fix Error?

Ptoneclk.exe is a component of the Webex Productivity Tools that is developed by Webex by Cisco. It is totally safe process, is used for online meeting and therefore should not be removed.


What is Ptoneclk.exe?

It serves mainly as a program of the Webex One-Click utility and it enables users to instantly start meetings either from the application itself or via other synchronized services such as Microsoft Office, Outlook, etc. The Productivity Suite includes features such as a carrier-grade cloud calling system, whiteboard plugins for the messaging tools, individual voice amplification during meetings, etc.

In short, Ptoneclk.exe process is part of Webex tool that is used for free conference call.

Ptoneclk.exe is an essential program of the Webex Productivity Tools service and should not be removed or uninstalled from the system.

File Size and Location

Ptoneclk.exe file can usually be located in the C:\program files (x86) \webex\productivity tools\ and it takes up around 23.44 MB of space.

Common ptoneclk.exe errors

Usually the ptoneclk.exe process run smoothly on to the system, however if the file is corrupted then it may show below errors on Windows PC:

  • Ptoneclk.exe Signing into a SSO Site Using the Productivity Tools Fails
  • ptoneclk.exe fail to launch webex meeting
  • Cisco Webex Meetings install fail (AddDllDirectory @ KERNEL32.dll)
  • ptoneclk.exe – entry point not found
  • ptoneclk.exe”=dword:00000001

Methods of fix ptoneclk.exe errors?

If the ptoneclk.exe is corrupted or missing on system then only it throw an error message. Here are few methods that can be used to fix it:

Error: Fail to launch the Webex Meetings applications.

Solution: This is because you are using an outdated version of Java.

  1. Click the Windows Start button and click
  2. Select Control Panel and click on Java within the list.
  3. Click the Update tab and select the Update Now
  4.  Select Yes to make changes.

Error 2:  ‘Entry Point Not Found’ – When trying to start a meeting.

Solution: Uninstall and reinstall the service.

  1. Press Windows + R button, type control and hit the Enter button
  2. Click on Uninstall a program
  3. Locate Webex from the list
  4. Right-click on it and choose Uninstall

Let the system to remove it completely.

Once done then download a fresh copy of Webex software from the official website here.

Solution: Windows Update

  1. Enter ‘Update’ in the Windows Start text bar.
  2. Click the Check for Updates option and select Install Updates if there are any pending updates.
  3. Reboot the system once updated.

This will download the latest patches from the Microsoft server and probably fix the issue.

Is ptoneclk.exe a virus?

No, it is not a virus and it is essential for the operation of the Webex Productivity Tools application. However, Trojans can often penetrate systems under the guise of a legitimate executable such as PTONECLK.EXE. If your service was installed unsafely via an email link/ an unofficial vendor, and cannot be found in its official location, then the program is definitely a Trojan. Remove the crack software quickly before any personal information is stolen.

How to remove ptoneclk.exe?

In case you notice that ptoneclk.exe is using high CPU or Memory in the system background then you may consider removing it from the system. Or, if you are no more using Webex tool then also you may consider removing ptoneclk.exe by uninstalling the Webex software. Here are the steps:

  1. Press the Windows key
  2. Type Control Panel and click on it
  3. Click on Uninstall a program
  4. Locate the Webex Productivity Tools in the resulting list of programs.
  5. Right-click on it and choose Uninstall
  6. Follow the wizard to uninstall the software.

No file should be removed without any persisting reason, as the functionality of certain applications might be impeded. To ensure that no problems occur with your executable, keep your programs up to date to avoid any future corruption. It should be noted that most security software does not recognize ptoneclk.exeas a potential threat.

Similar files:

SatSrv.exe, agent.exe, Concentr.exe, Unwise.exe


Leave a Reply

Your email address will not be published. Required fields are marked *